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Service Details

Understand what each service can include, where it can help and how to start. Each engagement is shaped around your systems, site conditions and operating priorities.

IT & Managed Services

Keep Your Technology Reliable and Ready to Grow

From daily IT support to a planned infrastructure upgrade, start with the systems your team depends on. Explore the services below, then discuss the coverage and delivery scope that fit your environment.

Technician testing server and network equipment

Managed IT Services

Useful for: Teams needing regular IT support.

Give your team a clear route for day-to-day technology support. A managed scope can cover endpoint and server maintenance, monitoring, troubleshooting and operational guidance. We agree the supported systems, coverage hours and escalation arrangements around your needs.

Scope to discuss

Inventory supported devices and agree monitoring priorities.
Plan maintenance, updates and routine health checks.
Define incident reporting, escalation and support responsibilities.

Server infrastructure

Data Protection & Backup

Useful for: Businesses with critical files and applications.

Start with the data and applications your business needs to recover. PCS can help plan backup schedules, retention and recovery checks around those priorities, with continuity requirements informing the solution and the support scope.

Scope to discuss

Identify essential data, retention needs and recovery priorities.
Plan backup locations, schedules and access permissions.
Agree restore checks and document recovery procedures.

Network patch connections

Networking

Useful for: Offices, campuses and connected branches.

Connect users, devices and sites with a network shaped around coverage, capacity and access requirements. The scope can include routing, switching, Wi-Fi, fiber and secure connectivity, with existing equipment and future expansion considered during design.

Scope to discuss

Review users, traffic, Wi-Fi coverage and existing equipment.
Plan switching, routing and network access segmentation.
Test connectivity and document the agreed configuration.

Server racks in a data center

Hosting & Cloud

Useful for: Websites and online business applications.

Support your websites and online applications through PCS Host. Discuss the workload, hosting environment, domain requirements and support needs with the specialist team so the service fits how the application will be used.

Scope to discuss

Review application workloads, storage and traffic expectations.
Discuss domains, hosting options and migration requirements.
Agree backup, account access and support arrangements with PCS Host.

Computer equipment with keyboard and mouse

Procurement

Useful for: New deployments and equipment refreshes.

Turn a technical requirement into a coordinated equipment supply plan. We help identify suitable hardware, software and infrastructure components, considering specifications, compatibility, availability and the delivery schedule.

Scope to discuss

Prepare specifications and quantities from the agreed design.
Review compatibility, licensing and supplier options.
Coordinate delivery, acceptance checks and warranty information.

Team discussing strategy at a whiteboard

Virtual CIO / CTO

Useful for: Organizations planning technology investment.

Bring experienced technology input into business decisions. PCS can help review the current environment, prioritize investment, assess supplier options and shape a technology roadmap that supports your objectives and budget.

Scope to discuss

Review current systems, constraints and business priorities.
Compare options and develop a phased technology roadmap.
Clarify budgets, supplier responsibilities and review milestones.

Developer working on code across two monitors

Web Applications

Useful for: Internal workflows and customer portals.

Build around the work people need to complete. We begin with users, workflows and required integrations, then define the application scope for internal operations or customer-facing services.

Scope to discuss

Map user journeys, roles and operational requirements.
Define integrations, data flows and acceptance criteria.
Plan testing, deployment and ongoing application support.

Reviewing online analytics and reports on a laptop

Online Reputation Management

Useful for: Businesses coordinating their online presence.

Understand how your organization appears across public online channels. A defined engagement can cover monitoring, reviewing feedback and coordinating responses, with content decisions and approval responsibilities agreed with your team.

Scope to discuss

Identify public channels and feedback sources to monitor.
Agree response workflows, tone and approval responsibilities.
Review recurring feedback and report actionable themes.

Low Current & Infrastructure

Secure, Connected, and Ready for Operations

CCTV monitoring wall

CCTV & Surveillance

Useful for: Commercial premises and multiple-site operations.

Design surveillance around the areas you need to observe and the way recordings will be used. Scope can include camera placement, IP or analog equipment, recording, network connections and centralized monitoring for single or multiple sites.

Scope to discuss

Survey camera views, lighting and areas requiring observation.
Size recording, storage and network connections for the scope.
Configure viewing permissions and test recording and playback.

Electronic door access reader

Access Control & Time Attendance

Useful for: Offices, staff areas and controlled entrances.

Translate your access policy into a practical system for doors, users and visitors. Card or biometric options, permissions and attendance requirements are considered alongside the systems already operating at the site.

Scope to discuss

Review doors, user groups and visitor access requirements.
Select compatible readers, locks and attendance interfaces.
Configure permissions and agree enrollment and handover procedures.

Installed fire alarm panel

Fire Alarm & Fire Fighting

Useful for: New facilities and building renovations.

Coordinate detection, notification and suppression requirements within the wider project. The site assessment, applicable requirements and agreed responsibilities guide the system scope, installation and testing.

Scope to discuss

Review site requirements and coordinate the proposed system scope.
Plan detection, notification and suppression interfaces.
Agree testing, documentation and maintenance responsibilities.

Structured network cabling inside a rack

Structured Cabling & Data Networks

Useful for: Office fit-outs and network expansion.

Create an organized foundation for connectivity. Copper and fiber work can include routing, termination, labeling, testing and documentation, helping teams trace connections and plan later changes.

Scope to discuss

Plan copper and fiber routes, outlets and rack locations.
Organize termination, cable labels and patching.
Agree testing records and connection documentation.

Building control panels

Building Management Systems

Useful for: Facilities with connected building systems.

Bring supported mechanical and electrical systems into a shared monitoring and control environment. We review the equipment, interfaces and operator requirements to define what can be integrated and how it will be managed.

Scope to discuss

Inventory supported equipment and available interfaces.
Define monitoring points, operator views and control requirements.
Test integrations and document operator access and routines.

Server and network infrastructure

Data Center Infrastructure

Useful for: Server rooms and infrastructure upgrades.

Plan server and network infrastructure around current workloads and the constraints of the site. PCS supports design, supply, installation and renovation scopes, with integration, maintenance access and handover requirements defined for the project.

Scope to discuss

Review rack space, cabling, power and environmental constraints.
Coordinate equipment supply, installation and migration stages.
Plan maintenance access, configuration records and handover.

Lighting & Electrical Engineering

Engineering for the Spaces You Operate

Lighting, electrical works and engineering consultation connect the technical design with the built environment. Explore the scope behind these services and related project examples.

Outdoor lighting project photographs

Landscape & Architectural Lighting

Useful for: Landscapes, facades, courts and fountains.

Shape outdoor and architectural spaces with landscape, facade, sports-court and RGB fountain lighting. Our portfolio includes work at Mivida, Marasi, St. Regis and Suez Canal stadiums, with each installation reflecting its own site requirements.

Scope to discuss

Review the space, usage patterns and desired lighting effect.
Coordinate fixtures, electrical routes and control requirements.
Test operation and agree aiming, scenes and maintenance access.

Electrical conduits installed across a ceiling

Electrical & Electromechanical Works

Useful for: Building fit-outs and facility renovations.

Support new facilities and renovations with electrical infrastructure, power installations and mechanical, electrical and plumbing (MEP) works. Scopes are coordinated around the building, existing services and the agreed delivery plan.

Scope to discuss

Review loads, distribution routes and existing installations.
Coordinate power and MEP works with other site trades.
Agree installation checks, drawings and handover documentation.

Coordinated building services and infrastructure installation

Engineering Consultation & Mobilization

Useful for: Projects preparing for site delivery.

Move from requirements to a practical site plan with MEP and low-current engineering consultation, design supervision and mobilization. Portfolio examples include Majarrah and Kings Athletic Club.

Scope to discuss

Review requirements, surveys and available drawings.
Coordinate MEP and low-current design responsibilities.
Plan mobilization, access, sequencing and project milestones.

Support Options

Choose the Right Engagement Model

Model	Best for	Typical scope	Next step
Project Delivery	New installations and renovations	Survey, design, procurement, installation, testing, handover	Request a quote
Managed Support	Ongoing operational support	Monitoring, maintenance, incident response, and reporting	Discuss support
Maintenance Contract	Sites requiring planned care	Preventive visits, checks, updates, and escalation	Discuss maintenance
Turnkey Integration	Complex multi-system environments	One coordinated scope across IT and low-current systems	Plan a turnkey project

Response times, service levels, pricing, and final technical scope are agreed for each client engagement.

InControl Automation · PCS Sister Company

Smart Home, Hospitality & Commercial Automation

InControl Automation, our sister company, designs and integrates smart systems for residential, hospitality and commercial spaces. Start with a consultation to identify compatible devices, controls and the installation scope for your property.

Smart home wall controls

Smart Automation Consultation & Design

Useful for: Homes and properties planning automation.

Review how you use your space, then design a smart-home solution around your priorities, preferred controls and existing infrastructure.

Scope to discuss

Map rooms, routines and preferred ways to control the space.
Review existing wiring, networking and device compatibility.
Define a staged system design and installation scope.

Technician working on an automated installation

Installation & Systems Integration

Useful for: New smart systems and existing-system upgrades.

Install and connect compatible smart devices, with configuration shaped around the existing network and building systems.

Scope to discuss

Confirm equipment compatibility and network readiness.
Install and configure the agreed devices and integrations.
Test everyday routines and hand over user controls.

Interior lighting installation

Smart Lighting, Curtains & Shutters

Useful for: Living spaces and room-based lighting scenes.

Create lighting scenes, adjust brightness and supported colors, set schedules, and coordinate curtains and shutters through app or voice controls.

Scope to discuss

Review circuits, dimming compatibility and curtain motors.
Configure agreed scenes, schedules and room controls.
Test manual operation alongside supported app or voice controls.

Smart door entry device

Smart Locks & Home Security

Useful for: Homes and properties managing visitor entry.

Bring smart locks, cameras, motion sensors and intercom systems together. Discuss keyless entry, temporary access and monitoring options for the chosen devices.

Scope to discuss

Review doors, entry points and compatible security devices.
Define user access, temporary permissions and notifications.
Configure supported integrations and test entry workflows.

Wall-mounted climate controller

Climate Control & Energy Management

Useful for: Properties coordinating comfort and energy use.

Connect compatible thermostats, air conditioners and energy-monitoring devices to manage comfort, schedules and energy use.

Scope to discuss

Check thermostat, air-conditioning and metering compatibility.
Define temperature schedules and supported control zones.
Configure user controls and available consumption views.

Home cinema installation

Home Cinema & Multiroom Audio

Useful for: Home theaters and shared listening spaces.

Plan home-theater installations, smart TV setups and sound systems for listening and viewing across your living spaces.

Scope to discuss

Review room layout, displays, speakers and source equipment.
Plan wiring, network access and supported audio zones.
Configure controls and test viewing and listening scenarios.

Smart room control switches

Smart Plugs & Appliance Integration

Useful for: Spaces adding control to compatible appliances.

Add control of compatible appliances and smart plugs, with device capabilities and electrical requirements checked as part of the design.

Scope to discuss

Review appliance loads and suitable control devices.
Configure supported schedules, scenes and switching routines.
Test manual controls and explain device limitations.

Smart system touchscreen controller

Voice Control & Remote Access

Useful for: Users managing connected spaces on site or remotely.

Use compatible Amazon Alexa or Google Assistant integrations, mobile apps and automation routines to manage supported devices at home or remotely.

Scope to discuss

Review compatible apps, voice assistants and user accounts.
Configure agreed routines and remote-access permissions.
Test supported commands and hand over account controls.

Automated commercial vending installation

Hospitality & Commercial Integration

Useful for: Hotels and commercial properties.

Discuss hotel smart locks, networking, CCTV, VoIP, property-management software and smart safes, or customized vending machines with POS and cashless-payment integration.

Scope to discuss

Map guest, staff and operational system requirements.
Review locks, networks, communications and software interfaces.
Define integration, acceptance testing and support responsibilities.

Not Sure Which Service Fits?

Share your current setup, the issue you want to solve and your preferred timeline. PCS can help identify the services to discuss and the information needed to define a proposal.

Request a Consultation